PASS GUARANTEED QUIZ 2025 SERVICENOW CIS-CSM PERFECT VCE FILES

Pass Guaranteed Quiz 2025 ServiceNow CIS-CSM Perfect Vce Files

Pass Guaranteed Quiz 2025 ServiceNow CIS-CSM Perfect Vce Files

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q132-Q137):

NEW QUESTION # 132
What is the default value in the Channel field when a new case is opened by a customer in the Service Catalog, using the Customer Service Portal?

  • A. Web
  • B. Portal
  • C. Virtual Agent
  • D. Catalog

Answer: A


NEW QUESTION # 133
Matching rules enhance assignment capability by ____________________.

  • A. Matching best agent by availability
  • B. Providing dynamic matching of cases to groups or individuals
  • C. Determining if account is a customer or partner
  • D. Matching best agent by skill

Answer: D


NEW QUESTION # 134
Which of the following roles cannot update a consumer's record?

  • A. admin
  • B. sn_customerservice_manager
  • C. sn_customerservice_agent
  • D. sn_customerservice.consumer_agent

Answer: C

Explanation:
Explanation


NEW QUESTION # 135
Which predefined conversations are available for Customer Service Virtual Agent? (Choose two.)

  • A. Get Help with an Asset
  • B. Get Help with an Order Most Voted
  • C. Create Contact
  • D. Close Case
  • E. Check Case Status Most Voted

Answer: B,E

Explanation:
https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-service-management/concept/csm-virtual-agent-chatbot.html


NEW QUESTION # 136
What are the Forum User Types? (Choose three.)

  • A. Admin
  • B. Public
  • C. Moderator
  • D. Registered
  • E. Custom

Answer: B,C,D

Explanation:
Reference:
customer-communities/concept/communities-permissions.html


NEW QUESTION # 137
......

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